BABillBack Audit
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For Canadian brands on DDP via ShipStation and similar label tools

A duty bill for an order you shipped in March. It is now September.

Carrier duty adjustments arrive months late, keyed by tracking number, with no explanation. Most get paid because disputing one takes an hour of forensics. BillBack Audit matches every charge to its order, flags the ones that are wrong, and drafts the dispute for you.

  • Every adjustment matched back to its order and original quote
  • Invalid, duplicate and out-of-window charges flagged
  • Dispute letters drafted with the evidence attached
Request details See how it happens

Early access — we are onboarding a first cohort and reply to every enquiry within one business day.

A typical quarter of adjustments

Adjustment lines received214
Total billed$4,980
Lines with no matching order19
Duplicate or re-billed lines11
Worth disputing after audit~$1,100

Illustrative. Real recovery depends on your carrier agreement, dispute windows and how your label tool records entries — all of which the audit establishes first.

The problem

The charge arrives long after anyone can remember the shipment.

Carrier duty and brokerage adjustments are a billing afterthought. An entry gets re-rated, a classification is changed by a broker, a fee is applied retroactively — and an invoice line appears on a statement months later, identified only by tracking number.

By then the order is closed, the margin is booked, and the person who shipped it has no memory of it. Reconstructing what happened means finding the tracking number, finding the order, finding what duty you quoted, finding what you were billed at the time, and figuring out what changed. That is an hour per charge, for charges that are often $20.

So the economics force you to pay. Which the carrier’s billing system is, structurally, fine with. The result is that brands pay a stream of small adjustments indefinitely without ever establishing which of them were correct.

In their own words

This is what brands with this problem are searching for

We did not invent this problem. These are the actual queries people type when they hit it.

UPS duty invoice months laterSearched by brands in exactly your position
ShipStation DDP extra chargesSearched by brands in exactly your position
dispute carrier duty adjustmentSearched by brands in exactly your position

Built for you if

Is this you?

If three or more of these are true, BillBack Audit will pay for itself. If none of them are, we will tell you so rather than sell you something.

How it works

Four steps, and you are only in one of them

The work happens whether or not you are watching. You get the output.

1

We ingest your carrier billing feed

Duty, tax, brokerage and adjustment lines from UPS, FedEx and your label tool, parsed into structured records rather than PDFs.

2

Every line gets matched to an order

Tracking number to shipment to order to the duty you originally quoted and paid. Lines that match nothing are flagged immediately — those are frequently the invalid ones.

3

Rules check each charge

Duplicates, charges outside the carrier’s own adjustment window, re-rates with no classification change, fees applied twice on one entry.

4

You get drafted disputes, ranked

Each disputable charge comes with a draft letter, the tracking and order references, and the evidence. You review and send, or we do.

What you get

Everything included

1

Adjustment-aware parsing

Back-billed duty, re-rated entries and retroactive fees are handled as their own category, not lumped in with original charges.

2

Orphan charge detection

Charges with no matching shipment in your records are the highest-value finding in most audits, and the easiest to dispute.

3

Duplicate detection across statements

The same entry re-billed on a later statement is common and almost never caught manually.

4

Window checks

Carriers have their own limits on how far back they may adjust. Charges outside that window are disputable on their face.

5

Draft disputes with evidence

Not a template. A specific letter referencing the specific charge, with the order and quote history attached.

6

Running recovery ledger

What was disputed, what was credited, what is outstanding. So the programme has a number attached to it.

Side by side

Before and after

TodayWith BillBack Audit
Adjustment invoicesPaid on sightAudited line by line
Time to investigate one chargeAbout an hourAlready done
Orphan and duplicate chargesPaidFlagged and disputed
Disputes filed per quarterApproximately zeroEvery one worth filing
What you knowThat duty costs more than expectedWhich charges were wrong, and why

Find out what this is costing you

Send us your situation and we will tell you plainly whether BillBack Audit would make a difference at your volume — before you commit to anything.

Request details

Request details

Tell us what your situation looks like

Seven questions. We use them to work out whether BillBack Audit is actually the right fit for you — and to say so if it is not.

  • 1You send the formTakes about two minutes. No call booking widget.
  • 2We reply within one business dayWith a straight answer on whether this fits your volume and setup.
  • 3If it fits, we show you your own numbersA short review of your actual orders and invoices before anything is signed.

We are onboarding a first cohort of Canadian brands, so spots are limited and we would rather tell you early if you are not one of them.

Specifics get a specific answer.

We reply within one business day. No newsletter, no sequence, no sales calls you did not ask for.

FAQ

Questions worth asking

Why am I getting a UPS duty invoice months after delivery?
Because the entry was adjusted after the fact. A broker reclassified the goods, the declared value was questioned, a fee was applied retroactively, or the original entry was re-rated. Carrier billing systems issue the difference as an adjustment line whenever that reconciliation happens, which can be well after the parcel was delivered.
Are these charges usually valid?
Many are. The ones that are not tend to fall into a few categories: duplicates, charges with no matching shipment, adjustments outside the carrier’s own window, and re-rates where nothing actually changed. The problem is that you cannot tell which is which without doing the matching work, and the charges are individually too small to justify it.
Do I have to give you access to my carrier account?
We need your billing data. Read-only access to the billing feed, or forwarded statements, both work. We do not need the ability to ship or to change your account.
What if I use ShipStation rather than shipping direct?
That is the common case and it makes the matching harder, because the label tool sits between your orders and the carrier’s billing. Reconstructing the chain from order to shipment to tracking number to invoice line is most of what the audit does.
Is there a dispute deadline I should worry about?
Yes. Carrier agreements limit how long you have to dispute a charge, and those windows are short relative to how late adjustments arrive. Charges sitting unexamined for a quarter are often already out of time, which is the main argument for running this continuously rather than annually.
Will disputing charges damage my carrier relationship?
Disputing specific, documented, incorrect charges is ordinary account management and is handled by a billing team, not your account rep. Vague complaints damage relationships. Evidence does not.

Guides

Read the detail first

Written for the specific questions brands ask us. No gate, no email required.

Why your UPS duty invoice arrived months laterCarrier duty invoices and adjustments routinely arrive months after delivery. Here is what causes the delay, w…ShipStation DDP extra charges: where they come fromShipping DDP through ShipStation and seeing charges you did not expect? How label tools, carrier accounts and …How to dispute a carrier duty adjustmentWhat makes a carrier duty adjustment disputable, what evidence a dispute needs, how long you have, and how to …